Who is adoptajellybaby.com ?

PO Box 714
ROTHERHAM
S60 9GB

Ordering

You can buy products from us online using your credit or debit card. Our payment service provider, PayPal provides a secure purchasing environment online and handle all credit and debit card payments. You can pay by American Express, Visa, MasterCard, JCB, Switch, Solo or Delta.

After you complete your order, and successfully submit payment through Paypal, you will receive an email confirmation of your order. This does not guarantee our final acceptance of the order. If we accept your order, we will send you an email confirmation once the goods have been despatched.

Prices

The prices displayed on our website are in British pounds (GBP).

Delivery

We aim to deliver within the UK within seven working days. We will not be held liable for any loss caused to you by late delivery. In the unlikely event that your goods do not arrive when expected, please contact us as soon as possible.

Returns

If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by Royal Mail Recorded Delivery within 14 days for a refund or exchange. We will pay return postage costs if we are at fault. In the case of unwanted items, we reserve the right to deduct postage and packaging from any subsequent refund.

General

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights. When placing an order with adoptajellybaby.com, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer. We do our utmost to ensure that the prices displayed on our website are correct. However, we reserve the right to validate those prices before we process your order. We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to resolve any problems as soon as we become aware of them.

adoptajellybaby.com can only be held liable for loss up to the cost of the product(s) purchased. We will not be responsible for any losses resulting from your use, or your inability to use our website.

Contracts

If you are under 18 years of age please ask someone over 18 to order for you in their name.

More about our Customer Services

• Our promise – a 14 day money-back commitment to your satisfaction
• How to Contact Customer Services

• How to order from us. The shopping basket and searching.
• Acceptable payment methods.
• Delivery information. When to expect your gifts, delivery abroad, etc.
• Returns, refunds and exchanges policy
• Answers to frequently asked questions

• Terms and Conditions - important - please read.
• Security promise - we guarantee safe shopping at adoptajellybaby.com. Our Privacy Policy, explains how

We want you to be completely satisfied with your purchases and the services we provide. If the goods you have chosen do not meet your approval, please return them to us within 14 days unused and in their original packaging and we will happily refund or exchange.

Every effort is taken to ensure you receive as much information as possible before making your purchases. Descriptions and specifications are checked thoroughly before being published on the website. However, colour reproduction does vary from computer to computer and slight variations from the actual goods may occur.

We would be delighted to hear from you and are always grateful to customers who take the time to contact us. Please do let us know if our website, service or goods do not exceed your expectations. If you had a particularly good experience, it would be great to hear about that too.

If you would like to send comments, questions or support issues then please use our contact form. We aim to respond within a maximum of 24 hours.

We work hard to make ordering online as quick and easy as possible. The steps involved are outlined below. If you experience difficulties, we can help, so please do contact us. If you think we can improve any aspect of our site, ordering process or business, we would love to hear.

Your transaction will be processed in a completely secure environment and, if you place your order by 4pm on a weekday, your order should be with you within 7 working days. Your order will be confirmed by email.

You can buy products from us online using your credit or debit card. Our payment service provider – PayPal - uses industry leading security solutions to provide a secure purchasing environment online. All credit and debit card payments are handled through their expert systems.

You can pay by Visa, MasterCard, Switch, Solo, Maestro, Electron or Delta.

Your security purchasing online at adoptajellybaby.com is assured.

We want you to feel completely at ease shopping atadoptajellbaby.com. We know that security is a major concern to customers and therefore have teamed up with industry leader PayPal to provide a safe environment to purchase. This system is far safer than giving debit/ credit card details over the telephone or to a waiter in a restaurant.

We feel confident that credit card information entered through PayPal systems will not be accessed by any unauthorised person or company. PayPal use the latest secure sockets layer (SSL) encryption, giving the highest level of protection possible. Thousands of businesses, big and small, trust PayPal payment solutions.

Your debit/credit card details are NOT stored on our website server, computers or at our premises.

Your browser will go into secure mode as soon as you click to go into the payment environment. You can check this by looking for locked padlock icon at the bottom of your browser screen. Still unsure? Contact Customer Services for further assurances.

UK standard deliveries
If the gifts you want are in stock and you place your order before 16:00 GMT on a weekday, your order should be with you within 5-7 working days using our standard delivery service. Deliveries are typically between 7.00am and 6.00pm. All items are made to order and are personalised. This is clearly stated in the detailed product information and will be confirmed upon ordering.

Deliveries abroad
Unfortunately, at this stage only orders placed in and for the British Isles and Ireland can be fulfilled.

Can orders be placed from abroad?
Orders can be placed from any country but delivery must currently be to the UK or Eire.

Is there any option if I want my order next day?
Sorry, No, as the adoption process is performed on a personal basis the process will not permit “next day” delivery.

We aim to exceed your expectations and carefully select and describe our products to avoid disappointment. If, however, you receive goods from us that do not meet your expectations, you can return these in an unused condition and in their original packaging within 14 days for a refund or exchange*. To make this process as quick and efficient as possible for you, it is important that you do the following:

1. Please do not send back items without first contacting us. Email a return request via our contact page so we know to expect them.
2. Be sure to wrap your parcel up carefully to prevent damage on the return journey. Please include in your parcel either your original despatch note or else a note with your Order No., Name and Address on it. This ensures we have all the information necessary to process your request quickly.
3. We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for returns lost in transit. You may want to send the goods Recorded Delivery. We will refund this charge if the goods are faulty or we were at fault.

Please Note:
Items should not be sent to the address at the foot of our pages. This is for correspondence only. Refunds for items bought as gifts can only be given to the original purchaser. If a recipient of a gift decides to exchange the item then the purchaser will be informed. Replacement items will be sent to you free of postage and packaging charges. The balance of refunds or exchanges can only be debited / credited to the card the purchase was made with. This is a fraud prevention measure to help protect you.

Frequently Asked Questions

1. Who is adoptajellybaby.com?
2. How do I know my personal information is secure?
3. How do I contact adoptajellybaby.com?
4. How can I pay for my goods?
5. When will my card be debited?
6. How do I know that my order has been received?
7. When should I expect to receive my order?
8. Can I place an order from abroad?
9. How will I know when my order has been despatched?
10. How can I return unwanted items?
11. Do you use cookies, if so how?
12. What is your Privacy Policy?

adoptajellybaby.com is a trading entity based at:

PO Box 714
ROTHERHAM
S60 9GB

Our payment services are provided by PayPal– an industry leader – who uses the latest Secure Socket Layer technology to ensure your payment information is handled securely. Unlike many websites, we do not require you to register before purchasing items. This means that we do not store any personal information about you online. If you do make a purchase, your email address will be stored in a private location on our server computer and in a cookie on your computer. More about privacy and data protection.

If you have an enquiry relating to our products, your order, or about the website in general, you can email customer service via our contact page. You can also write to us at Customer Services at the above address.

We only accept online payment using a debit or credit card in a secure environment provided by PayPal. Visa, Mastercard, Switch, Solo, Maestro, Delta are all accepted.

We charge your card via PayPal when your order has been accepted and send you an email to confirm your order.

Upon receipt of your order, an email confirmation will be sent to the email address provided. Please keep this email safe, as it will contain your order reference number and purchase information.

If a product is in stock and you place your order before 16:00 GMT on a working day, then your order will be packed the same day. Please allow 5 – 7 working days for delivery, unless otherwise stated in the product information. Deliveries are by Royal Mail, typically between 7.00am and 6.00pm. More Delivery information

Orders can be placed from any country, but items can only be delivered to the British Isles and Ireland.

Once your order has been despatched we will send you a despatch confirmation email to let you know that it is on its way and when to anticipate its arrival.

We aim to make shopping online as easy as possible and endeavour to give you as much information as possible about our products before you purchase. However, if you are not happy with your goods they can be returned to us within 14 days. We will exchange or refund the goods provided they are returned in perfect condition and in their original packaging. See our Returns Policy for more information.

Yes, but we do not collect any information about you using cookies or monitor your browsing habits or anything sinister like that. Our cookies are only used to make tasks you do at adoptajellybaby.com easier when shopping.

•   We do not send random marketing emails to personal email addresses (spam)
•   We conform to the requirements of the Data Protection Act, 1998
•   We use cookies, for the purpose of managing your shopping basket

To place an order, we need your name, address, contact telephone number, email address, credit / debit card number and card expiry date. It is not possible to process your order or notify you of acceptance of your order without this basic information. An address is required for cardholder identification that helps to reduce online fraud and, of course, we need to know where to deliver your gifts. Your email address and telephone number allow us to confirm your order in writing (which we are legally required to do) and inform you when your gifts have been despatched. We take a telephone number too in case we need to contact you urgently or there is a problem with your email address. This information may be passed to our delivery partners. Your credit / debit card details are collected and processed by our secure payments system provider, PayPal.

Our payment services are provided by PayPal– an industry leader – who use the latest Secure Socket Layer technology to ensure your payment information is handled securely. Unlike many websites, we do not require you to register before purchasing items. We only collect and process your personal data as and when required to complete an order. Your email address will be stored in a private location on our web server computer.

We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. We do not share information with any third parties for marketing / selling purposes. The only information shared with our trusted partners is that necessary to fulfil your order and make delivery.

You can actively un-subscribe to services designed to keep you updated about developments at adoptajellybaby.com via email. We automatically add your email address – you have to opt-out, rather than opt-in. We do analyse visits to our site, so that we can see which pages are the most and least popular. This enables us to improve the website and enhance your shopping experience. However, all the analysis is anonymous – we do not attribute browsing activity to any individual. We keep track of how many people use this website and which pages are most popular – as most websites do through their server access logs. Do not worry, we are not spying! Our data doesn't tell us who you are, just how many people have visited what pages.

The only information held by adoptajellybaby.com relates to your order and despatch details. Financial and debit/credit card information is NOT held by adoptajellybaby.com.

If, for any reason, you are unsure about the information we are holding in your name, please contact us. We will happily give full details in writing of any information held about you.

Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above.